Triage & Response Automation by Ultimate

Ultimate has transformed our customer support with its advanced AI technology. Responding in real-time across 100+ languages has elevated our customer satisfaction immensely. The seamless Zendesk integration ensures all our conversation data stays in one place, and the adaptability of the platform means it grows with our business needs. Trusted by global brands and GDPR and SOC2 type-2 compliant, Ultimate is a game-changer for any company looking to enhance its support capabilities. Highly recommended! Kevin - Leafworks

It was a delight working with Ultimate as a platform provider, it is the perfect choice to support chatbots and other virtual assistant. The team at Ultimate is always there to help you out and very friendly! - Nursena, CDIS

The app runs amazingly smooth and it does it's job very well. After installing it, it analyses the tickets and creates ticket categorisation. This helped us a lot in identifying some flows which were not on our radar. We used it to help streamline our processes and categorise our requests for faster agent responses. Since we started our collaboration with Ultimate, we've seen better efficiency, increase performance and better reports. Highly recommend the team and their product!

Zendesk and Ultimate are a great mix, both work together great if you're looking to automate processes beyond the native capabilities.

Great tool to help customers helping themselves. The team behind is great as well. I can only recommend this to everyone that thrives to deliver the best CX.