Intercom

Get the context you need to provide personal support to your customers at scale

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Intercom makes it easy to communicate with your customers personally, at scale. See your customers in real-time and track what they’re doing in your product, then chat with them inside your apps, by email, and via social.

Integrating Intercom with Zendesk ensures you have all the context you need to solve support issues quickly, with live customer data from Intercom right inside Zendesk. You can customize exactly what you want to see, including account and usage data, as well as sync user tags back into Intercom.

If you have Intercom Engage or Respond Standard, you can also forward Intercom conversations to Zendesk as tickets by completing the additional setup steps in the guide

Find out more about Intercom here

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Support
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Intercom
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1.4
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Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details
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000000 Danjoint
over 2 years ago

It is really helpful, except I wish you could see phone number through the app. Doesn't seem to be an option to add it, which is a strange field to leave out and is very inefficient when you want to see what the number is or if the user has one so you can copy it over into their ZD contact record.

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over 6 years ago

Makes it easy to see some of the information about your user from Intercom, however I wish it were easier to choose which attributes and segments show up.

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