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How to control customer service costs in the software industry

See how tech companies are scaling to meet customer demand without scaling their budgets.

อัปเดตล่าสุด August 28, 2023

As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention, and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. Agents play a critical role, but many are struggling to keep up with evolving customer expectations.

Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.

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Transformative benefits of Zendesk AI for your service operations

As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…

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The benefits of adopting an AI-powered workforce engagement management solution

Discover how investing in an AI-powered workforce engagement management (WEM) solution can boost your service operations.

Workforce engagement management

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How AI is transforming the workplace

Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.

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5 facts to help you stay cybersecurity savvy

Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.