How Spartan Race leads the pack in self-service

Available On-Demand

About

As its races rapidly took the world by storm, Spartan Race – the world’s largest participant sport – turned to Zendesk to scale its support efficiently for its 1MM+ participants. With high seasonality and ticket volume surges before its 200+ global races, Zendesk Guide and Answer Bot was the perfect solution for providing world-class support to die-hard fans and prospective racers, across 42+ countries.

In this webinar you will:

● See how Zendesk helped Spartan Race dramatically reduce one-touch tickets while boosting agent morale
● Learn how Spartan Race extended its live chat by 3 extra hours every day, due to realized time savings
● Gain actionable tips for building and measuring a successful automated self-service foundation

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Speakers

Aja Varney

Aja Varney is the Director of Customer Service at Spartan, where she leads a global team focused on facilitating an outstanding customer experience worldwide. She enjoys representing the voice of the customer while designing best practices, new workflows and service priorities.

Fernanda Chouza

Fernanda Chouza is a Product Marketing Manager for Guide and AI at Zendesk. Her team builds products designed to drive better customer experiences through self-service and automation.