Deliver technology support with AI-powered solutions
Zendesk AI enables technology companies to deliver fast, consistent support across every channel. Automate common technical issues, assist product and customer success teams, and keep users satisfied–from onboarding to troubleshooting.
Handle over 80% of high-volume support tickets like password resets, feature questions, and bug reports with AI agents that scale during product launches and updates.
Help your teams deliver exceptional service
Provide product support and success teams with an AI copilot that offers real-time insights, user context, and best-next actions. Ensure quick, personalized support that reflects your product’s promise.
Prepare for launches and growth
Streamline back-end workflows, scale support for new releases, and reduce resolution times – even as user volumes grow.
AI Agents
Automatically handle 80%+ of technology support queries
Zendesk AI agents address everything from “How do I reset my password?” to “What’s the status of my bug ticket?” across all channels. Deliver rapid, around-the-clock assistance.
Equip your support and success teams with Copilot which suggests responses, adjusts tone, and provides real-time recommendations – making every customer interaction smooth and effective.
“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about $1.3M saved due to the reduction in tickets.”
“Despite a massive increase in support demands for the company’s platform, customer satisfaction metrics and renewal rates are still at all-time highs.”
Scott Gilbert
Senior Director of Global Customer Support at Qumu
“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about $1.3M saved due to the reduction in tickets.”
“Despite a massive increase in support demands for the company’s platform, customer satisfaction metrics and renewal rates are still at all-time highs.”
Scott Gilbert
Senior Director of Global Customer Support at Qumu
“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about $1.3M saved due to the reduction in tickets.”
Support teams with AI-driven employee support solutions
Offload internal repetitive requests like software access, IT support, or HR queries to AI, enabling your teams to focus on more complex HR and employee issues. Manage support for distributed teams and multiple offices.
