The Zendesk Suite
Customer service just got easier
The Zendesk Suite is the complete service solution that combines all our products and add-ons into one powerful package.
Buy nowTHE ALL-IN-ONE SOLUTION FOR YOUR SERVICE NEEDS
A good kind of change
People are happy when things are simple, so we created the Zendesk Suite to simplify things for your customers, teams, and business. Because the best customer experiences happen when you equally support all three areas. The Suite is available in four packaging plans that support every budget and stage of growth because your success is our top priority.
Suite Team
Get the fundamentals right and provide support across any channel all from one place, best suited for teams getting started in CX.
Suite Growth
Do more in a cost-effective way with robust self-service and automation, best suited for teams experiencing rapid growth.
Suite Professional
Work even better together with deeper collaboration, routing, and analytics, best suited for teams looking to streamline operations.
Suite Enterprise
Enterprise-level features that help teams with very high service volumes deliver personalized experiences at scale.
FOR SUPPORT ONLY CUSTOMERS
Expand your support channels
Go beyond email and offer a hassle-free omnichannel experience. With the Suite, you can easily manage and switch between email, live chat, messaging, social, or voice without disruption. The best part is that the channels are unified in one place via the Agent Workspace—adding that extra layer of convenience for you and your customers.
*All plans come with the industry-leading ticketing system, messaging across web, mobile, and social, email, voice, SMS, live chat support, help center, and a unified agent workspace.
SuiteBuy now | SuiteBuy now | SuiteBuy now | SuiteBuy now | |
---|---|---|---|---|
Help centers | 1 | Up to 5 | Up to 5 | Up to 300 |
AI-powered automated answers | 50 | 100 | 500 | 1000 |
AI-powered knowledge management | — | |||
Self-service customer portal | — | 1000 | ||
Conversation routing based on agent skill | — | — | ||
Integrated community forums | — | — | ||
Customizable and shareable analytics dashboards | — | — | ||
Real-time analytics | — | — | — | |
HIPAA compliance | — | — |
DRUM ROLL, PLEASE
Proof that the Suite works
“The omnichannel solution allowed my team the flexibility to drive our service vision of providing exceptional customer service to our members anywhere, anytime and on the channel they prefer.”
Michael Dang , Head of Customer Experience, Nomnomnow Inc.
86%
of customers recommend the Suite
61%
of customers upgraded to offer a better omnichannel experience
52%
of customers agree that the Suite makes it easier to do business with Zendesk
51%
of customers have seen improved visibility into data across multiple channels with Agent Workspace