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WORKFORCE MANAGEMENT

End team inefficiencies with Zendesk

With Zendesk AI-powered workforce management, forecasting, scheduling agents and tracking performance are a breeze.

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BENEFITS

Organised employees are good
for business

Improve productivity

Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.

Manage costs

AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.

Protect your time

With auto schedule, personalise each team member’s shift, saving time for both managers and agents.

Empower agents

Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.

How it works

Take a tour of our new workforce management tools. Productive agents lead to satisfied customers.

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See Zendesk in action

Try workforce management for free

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FEATURES

The simplest way to manage your staff

Zendesk analyses your historical data to predict staffing needs in a given day, month or season. Cut down on overtime costs and reduce wait times.

TESTIMONIALS

Wyze

10x

business growth

98%

improvement in first call resolution

“We’re going to continue to chase technology and integrate AI into our customer support program. As long as Zendesk continues to be an innovator, we will continue to choose Zendesk.”

Chuck Courtney

Support Manager, Wyze Labs

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Frequently asked questions

Right now, customers on any Basic or Suite plan can use Zendesk WFM. If you’d like to start a free trial, reach out to us here.

ADDITIONAL RESOURCES

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