Round Robin

Good app

Round robin is an awesome app. It saves us so much time and allows us to easily route tickets to the appropriate agent based on ticket priority and categorization as well as agent's skillset and availability. Can't recommend enough!

Unfortunate this is not something ZD doesn't already offer.

No-brainer solution to something that ZD probably should have had all along. App is straightforward to set up and use, very flexible to accommodate multiple use cases and pricing is very fair. They have also just added automated time zones, which was about the only missing feature and reached out to me personally to share that info.

RoundRobin is the greatest thing to happen to Zendesk since view and macros. Gone are the days of "that's so unfair!" and "I always get the bad tickets". Nifty little app that allows easy setup and integration with your Zendesk ecosystem to evenly and fairly distribute tickets. Emphasis on the "easy to set up".