Show Related Tickets

Shows related tickets

Preview image of app

The Show Related Tickets app analyzes your ticket subject, searches against all other tickets, and returns any tickets with matching terms.

The app enables your agents to quickly recognize and identify multiple incidents of the same issue. Then, agents can link all incident tickets to a problem ticket. A resolution to the problem ticket will be applied to all incident tickets, enabling your agents to tackle and resolve issues more efficiently and in a more organized manner.

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Information om app

Fungerar med
Support
totalt antal installationer
4 500+
Författare
Zendesk
Version
2.3.8
Pris (USD)
Free

Apparna installeras direkt på ditt konto

1 recension
Lloyd Norman
over 2 years ago

Would be better if it copied over subject titles verbatim (Or at least offered an option to do so).

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