Information om app
Apparna installeras direkt på ditt konto
Planer och priser
Free
Never pay a thing
Free plan features:
- Create new ticket based on current one
- Auto-fill from last comment
- Creates link between tickets
- Comment on original ticket
- Append CCs to new ticket
- Close ticket directly
- Too large attachment handling
Premium
Free 10-day trial, then $3.00 per agent, per month
Premium plan includes all features from the Free plan, plus:
- Pick comments, assignee & requester for new ticket
- Custom fields support
- Add attachments
- Optionally add tags to new ticket
- Designate default form
- Allow administrator to disable close ticket feature
Hur går snacket
2 recensioner
Anonym
Hi, is there a way to split the last 2 or more replies rather than just one? Sometimes the user replies with multiple answers referring to a different topic or the agent replies and only after that s-he realizes that s-he had to split the ticket
Response from developer
almost 4 years agoHello Alice, Sorry for the very late response. I don't check the comments enough and I don't see a way to get notifications about them. Anyway, this is possible if you are on the Premium version. You can select which comments to include in the split ticket. I believe that would provide the functionality that you are asking for. Scott
Anonym
Please make the callout "This ticket was split from #1234 “Ticket Subject”." optional. Not all Zendesk users issue ticket numbers to their customers, nor do we want them to see this notification. We use Zendesk for tracking purposes and do not share ticket numbers. We cannot use this product unless that field is optional.
Response from developer
over 5 years agoThanks for the comment. This is something that could be added in the next version, though it is not a pressing thing for me to add. Please check back in about a month or so. I will try to comment back here, but can't contact you directly since you have commented anonymously. If you open a support ticket (smallcubed.zendesk.com) it will get into my queue to handle as well.
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