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Building the experiences your customers actually want—with Bitly’s Brad Harris
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Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
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Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
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Top 35 customer service and support podcasts for 2024
Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.