Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service, businesses need to build a knowledge base with relevant content that can address customers’ biggest questions.

It’s important to continuously improve your organization’s self-service capabilities with more and more customers seeking to solve issues on their own. That’s why we developed Zendesk Guide, a smart knowledge base for better self-service that’s empowered customers and agents.

Getting started with Zendesk Guide covers key tips on how to:

1. Build a quality knowledge base
2. Improve agent efficiency
3. Optimize self-service capabilities

Looking for more technical details? Read the article: Getting started with Guide