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Zendesk AI for retail

Sell smarter with AI retail software

Zendesk AI helps modern retail brands deliver seamless, personalized support across every channel, from in-store assistance to social media and beyond. Automate high-volume inquiries, and keep shoppers happy from browsing to returns.

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Chat showing customer requesting shirt return and agent confirming replacement arranged

HOW ZENDESK AI WORKS

AI that works as hard as your 
retail team

Automate what customers
ask for most

Handle over 80% of high-volume
requests like returns, order status, and inventory checks, with AI agents that breeze through peak season and exceed
customer expectations.

Equip teams for exceptional shoppers experiences

Give store and support teams an AI copilot that provides real-time insights, customer context, and next-best actions. Enable fast, personalized service that reflects your brand - whether its luxury, convenience, or anything in between.

Get peak-season ready, year-round

Streamline back-end workflows, scale operations on demand, and reduce ticket resolution times - even when order
volumes surge.

AI agents

Handle 80%+ of retail support questions – automatically

Zendesk AI agents handle everything from “Where is my order?” to return authorizations – on any channel. Delight customers with quick answers, 24/7.

Discover AI agents
Chat showing customer asking about popular coffee beans and AI agent promoting Ethiopian single-origin beans with add-to-cart option

Copilot

Make every retail agent your best agent

Give your contact center and store teams the tools to resolve inquiries faster. Copilot suggests responses, adjust tone, and provide real-time recommendations - so every interaction feels on-brand and effortless.

Discover AI Copilot
Chat showing customer asking order status and AI copilot suggesting update response

Testimonials

Next

66%

de tasa de resolución con una única intervención

92%

de disminución en el tiempo promedio de gestión de correos electrónicos

“Nuestra exitosa experiencia con Zendesk AI ha dado credibilidad a la inteligencia artificial en toda nuestra empresa. Para muchos de nosotros, es la primera herramienta de IA que ha estado a la altura de las expectativas y que realmente ha dado buenos resultados”.

Raz Razaq

Director de tecnología de experiencia de contacto con el cliente

Leer el testimonio del cliente

EMPLOYEE SERVICES FOR RETAIL

Empower your retail teams behind the scenes

Free up retail staff from repetitive questions and tasks. Let AI handle internal requests - like HR, IT, or policy lookups - so your teams can stay focused on customers. Support stores, warehouses, and HQ from one centralized solution.

Explore employee service
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RETAIL INTEGRATIONS

Connect service seamlessly to all your systems and retail integrations

Zendesk AI connects seamlessly with your order management systems, inventory tools, POS, and ecommerce platforms, making it easy to get started without weeks of setup or training.

Support chat handling a return request, with order details shown alongside the conversation

Additional resources

Try Zendesk today

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