Zendesk AI helps modern retail brands deliver seamless, personalized support across every channel, from in-store assistance to social media and beyond. Automate high-volume inquiries, and keep shoppers happy from browsing to returns.
Handle over 80% of high-volume requests like returns, order status, and inventory checks, with AI agents that breeze through peak season and exceed customer expectations.
Equip teams for exceptional shoppers experiences
Give store and support teams an AI copilot that provides real-time insights, customer context, and next-best actions. Enable fast, personalized service that reflects your brand - whether its luxury, convenience, or anything in between.
Get peak-season ready, year-round
Streamline back-end workflows, scale operations on demand, and reduce ticket resolution times - even when order volumes surge.
AI agents
Handle 80%+ of retail support questions – automatically
Zendesk AI agents handle everything from “Where is my order?” to return authorizations – on any channel. Delight customers with quick answers, 24/7.
Give your contact center and store teams the tools to resolve inquiries faster. Copilot suggests responses, adjust tone, and provide real-time recommendations - so every interaction feels on-brand and effortless.
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
Free up retail staff from repetitive questions and tasks. Let AI handle internal requests - like HR, IT, or policy lookups - so your teams can stay focused on customers. Support stores, warehouses, and HQ from one centralized solution.
Connect service seamlessly to all your systems and retail integrations
Zendesk AI connects seamlessly with your order management systems, inventory tools, POS, and ecommerce platforms, making it easy to get started without weeks of setup or training.
