Benefits
Quality service, made simple
Give your customers the responsive support they expect—through email, voice, messaging, or social media. Scale your team's capabilities with AI assistance that's always available, while our agent workspace helps agents efficiently manage and respond to every conversation.
Customer stories
“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”
Jesse Barlow
Senior Team Lead, Customer Service
“The reason that Zendesk is the right product is because it’s so user friendly. It’s been so easy to just basically set someone up for success from day one.”
Anastasia Parris
Marketing Operations Manager, Rain
“By consolidating everything into Zendesk, we’ve reduced our staffing costs by over 50% while increasing our efficiency, performance, and CSAT.”
Fabrice Dowling
Global Head of Customer Care, HeliosX
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
Raz Razaq
Head of Customer Contact Experience Technology
“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”
Jesse Barlow
Senior Team Lead, Customer Service
“The reason that Zendesk is the right product is because it’s so user friendly. It’s been so easy to just basically set someone up for success from day one.”
Anastasia Parris
Marketing Operations Manager, Rain
“By consolidating everything into Zendesk, we’ve reduced our staffing costs by over 50% while increasing our efficiency, performance, and CSAT.”
Fabrice Dowling
Global Head of Customer Care, HeliosX
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
Raz Razaq
Head of Customer Contact Experience Technology
“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”
Jesse Barlow
Senior Team Lead, Customer Service
