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Plans and pricing

Employee Service Suite plans

Streamline employee service with our AI-powered solution. Easy to use and designed to scale with your business, all plans include omnichannel case management, automations, self-service tools, and AI agents for 24/7 support.

Add-on

Advanced AI

$50per agent/month billed annually

Advanced AI that instantly understands common employee issues, routes cases, and gives your teams proactive insights and suggestions that allow them to take quick and consistent action. It comes with AI-powered tools to optimize your employee service workflows, AI agents that come pre-trained on common HR and IT requests, an AI-powered copilot to empower agents to solve issues faster, and tools to easily scale your knowledge base.

Advanced AI is available at the Professional and higher plan levels.

Add-on

Advanced Data Privacy and Protection

$50 per agent/month billed annually

Support your unique data security requirements with an additional level of protection.

Add-on

Zendesk Quality Assurance (formerly Klaus)

$35 per agent/month billed annually

Automatically analyze 100% of conversations across human and AI agents, BPOs, channels, and languages. AI detects issues, knowledge gaps, and coaching opportunities to improve service.

Available for all Zendesk plans.

Add-on

Zendesk Workforce Management

$25 per agent/month billed annually

For organizations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting for team performance and capacity.

Available for all Zendesk plans.

Add-on

Zendesk Workforce Engagement Bundle

$50 per agent/month billed annually

Enjoy the power of Zendesk Workforce Management and Zendesk Quality Assurance at a discounted bundle rate and lead your team to deliver superior employee service.

    Compare plans

    Suite Team

    Suite Growth

    Most popular

    Suite Professional

    Suite Enterprise

    Annual Subscription Term (per agent per month)

    $55

    $89

    $115

    $169

    Monthly Subscription Term (per agent per month)

    $69

    $115

    $149

    $219

    Contextual self-service

    Multilingual content

    1 default language

    40+ languages

    40+ languages

    40+ languages

    Article view permissions*

    All registered users

    All registered users
    Custom user segments

    All registered users
    Custom user segments

    All registered users
    Custom user segments (multiple)

    Structured content

    Up to 2 levels deep

    Up to 2 levels deep

    Up to 2 levels deep

    Up to 6 levels deep

    Theme customization

    Basic
    Standard themes

    Intermediate
    Standard +
    Custom +
    Marketplace Themes

    Intermediate
    Standard +
    Custom +
    Marketplace Themes

    Advanced
    Standard +
    Custom +
    Marketplace +
    Multiple templates

    Multiple help centers

    1

    Up to 5

    Up to 5

    Up to 300

    Search

    Help center

    Help center

    Help center + community forums

    Federated search for multiple help centers + community forums

    Employee portal

    Light agents

    Up to 50

    Up to 100

    Up to 1000

    Light agents add-on

    Add-on

    Add-on

    Add-on

    Add-on

    Side conversations

    Triggers

    Ticket sharing between multiple Zendesk accounts

    Automated

    Conversation routing

    Based on agent status and capacity

    Based on agent status and capacity

    Based on agent status, capacity, skill, and ticket priority

    Based on agent status, capacity, skill, and ticket priority

    Multiple ticket forms

    Conditional ticket fields

    Service level agreements (SLA)

    Skills-based routing

    Guided mode

    Prebuilt analytics dashboards

    Data exports

    Zendesk Benchmark

    Voice usage reporting

    Google Analytics for help center

    Custom data exploration

    Scheduled dashboard delivery

    Zendesk users only

    Zendesk users and end-users

    Dashboard sharing

    Zendesk users only

    Zendesk users and end-users

    Live agent activity dashboard

    Default view

    Customizable views plus live agent status drill-in

    Pre-built live dashboard

    Customizable live dashboards

    Visual data alerts

    Refresh rate

    24 hours

    24 hours

    1 hour for pre-built and custom dashboards

    Real-time for prebuilt live dashboards
    1 hour for custom dashboards

    Advanced AI: Reporting and insights

    Add-on

    Add-on

    Data storage

    10 GB + 50 MB/agent

    10 GB + 100 MB/agent

    10 GB + 100 MB/agent

    10 GB + 200 MB/agent

    File storage

    10 GB + 2 GB/agent

    10 GB + 5 GB/agent

    10 GB + 5 GB/agent

    10 GB + 10 GB/agent

    Custom objects

    Up to 3 objects (5 lookup fields/object)

    Up to 5 objects (5 lookup fields/object)

    Up to 30 objects (10 lookup fields/object)

    Up to 50 objects (10 lookup fields/object)

    Zendesk events

    In beta

    In beta

    In beta

    In beta

    External events

    Up to 150K/month

    Up to 150K/month

    Up to 350K/month

    Up to 750K/month

    Event retention period

    90 days

    90 days

    1 year

    1 year

    External profiles

    Devices data log

    Webhooks

    Additional data storage

    Add-on

    Add-on

    Add-on

    Add-on

    Sunshine Conversations 3rd party chatbots

    Access to conversation tools and APIs

    Basic Platform Support

    Monthly Active Users per month

    1,000 included ($50/pack of additional 2,500 MAUs)

    1,000 included ($50/pack of additional 2,500 MAUs)

    Notifications per month

    1,000 included ($50/pack of additional 25,000 Notifications)

    1,000 included ($50/pack of additional 25,000 Notifications)

    Channels

    Orchestration APIs (Switchboard)

    Join over 160,000 businesses who trust Zendesk

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    Frequently asked questions, answered.

    PURCHASE

    GENERAL