Expert Zendesk Enablement
Maximize the potential of Zendesk and achieve more from your CX spend. De-risk your Zendesk investment, leverage AI and automation, and make the platform work for you â not the other way around.
As official Zendesk partners, weâre experts in getting the best out of the platform. We have a wide range of innovative Zendesk solutions that are ready for you to use from day oneâno complex setup, configuration, or management to worry about.
Brands come to us for help with 3 main Zendesk challenges:
ONBOARDING:
Deciding if Zendesk is the right fit.
Implementing/configuring the platform.
Getting to an MVP at speed.
SCALING UP:
Adapting Zendesk to your niche.
Troubleshooting any roadblocks.
Solving problems other partners canât.
OPTIMIZING:
Leveraging AI solutions and integrations.
Delivering unmatchable SLAs.
*Why work with Adelante? *
The majority of our clients find themselves in one of these scenarios.
1) Exploring options We help you scope what you need from Zendesk and pick the right plan for your needs.
2) Hitting roadblocks Whateverâs slowing you down, weâll advise on a way forward â weâve seen it all before.
3) Seeking solutions If youâre looking to go beyond the basic capabilities in Zendesk, weâll show you how.
Whatever you want to get done using Zendeskâweâll help you find the most efficient and cost-effective way to do it. We look forward to hearing from youâvisit www.getadelante.com to book a call or email us here.
Weâve helped hundreds of clients get more value from Zendesk â here are some of their thoughts:
âAdelante knows Zendesk inside-out and can take a customerâs vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesnât let us do out of the box.â
Uri Ironi, VP (B2B Projects), HTZone
(HTZone deployed our solution to slash manual ticket responses by 66% and automate the identification and resolution of duplicate tickets.)
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"From the first meeting, it was clear to us that we were dealing with a very different company from those weâd already tried in the past! Adelante came up with so many ideas at the meeting that we didnât even know were possible."
Yael Campano, Director of Support, JustEat POS
(Practi by JustEat came to us as they were growing their customer service team from 12 to 60 â and achieved a 10x decrease in first response time with our solution.)
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âFrom the moment we decided to switch to Zendesk, Adelante did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day."
Matan Ben Simhon, General Manager, Yarin-Shahaf
(Yarin-Shahaf had a team of 10 working on customer service across 9 channels, and our solution cut their average response times from days to under 5 minutes.)
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âAdelanteâs Zendesk system allows high functionality that is usually offered by costly tools â at a fair price and with a very high level of customization to our needs. If we did it in-house, it would have consumed a lot more time and money, with inferior resultsâ
Asaf Cohen, CEO, Finupp
(Finupp worked with us to set up their entire customer service department, and cut service tickets by 45% while experiencing 110% customer growth.)
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"Adelanteâs individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves. The changes freed up one FTE on our team - fantastic!"
Liad Avigal, Customer Service Manager, Arbox
(We helped Arbox reduce service tickets by 30% and increase single response resolutions by 40% while expanding their team from 2 to 12 agents.)