OAPPS.IO

Sheridan, United States | 20 projects
As we do the Zendesk implementation project, we focus towards our ultimate goal, a seamless customer experience. We make your support teams successful and enable them to make a vital contribution to overall enterprise success.

Professional Services Our team manages Zendesk implementation projects to help you build or transform your support organization.
The tasks that we solve during projects:

  • Discovery and planning
  • Zendesk configuration
  • Help center design and templates development
  • Data migration
  • Agent and admin training
  • Custom apps development and system integrations
  • Support post go-live

Data migration projects

We have successfully migrated 90M+ from various systems into Zendesk. We know a lot about Zendesk API and challenges that you may have during the migration processes.

Custom templates for Zendesk Guide We can develop help center design and implement it in your Zendesk Guide

Reporting We develop dashboards using Zendesk Insights. Explore or our real-time Grafana-based solution.
NEW! We can migrate your current Zendesk Insights reports to Zendesk Explore

Our Zendek Apps We have 9 apps in the Zendesk marketplace. It includes integrations with social media sites, popular messengers, and productivity apps. You can find more info about our apps here: oapps.io

Accreditations

Badge: Premier Solution PartnerBadge: Advanced Implementation Partner
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Services offered
Implementation
Data Migration
Development Services
Training
Design/Guide Theming
Regions
Eastern Europe
Middle East & Central Asia
Partner type
App Developer
Implementation Partner
Referral Partner

Apps we've built

What people are saying

4.0

(7)
7 reviews
Yesim Support Team
over 1 year ago

Great experience! Beyond all expectations. Perfect understanding of business needs and effective communication. Zero time wasted! Every minute of communication was informative and effective. Anton elevated our support to the next level of proficiency and generously shared his experience.

Служба поддержки Мокка
almost 4 years ago

We've been working with Ontec since the very beginning of our Zendesk experience. We highly appreciate the team's competence not only in the implementation of Zendesk solutions, but also proactiveness and care for our processes and for all members of our team. Special thanks to Anton Mintsev for his advice and live hacks.

Anonymous
almost 4 years ago

We have been working with Ontec for many years. Only positive impressions. Anton is always super! Professional both in terms of product knowledge and in his attitude to work: always ready to share knowledge and help with ZenDesk products and developments of his company!

Anonymous
almost 4 years ago

Ontec helpd us to understand Zendesk with their Professional Services. For over 4 years we are using their apps, and they are always in touch. Special thanks to Anton Mintsev for his help and insights from Zendesk RU telegram channel.

Ria Vargiami
about 4 years ago

Trying to get in contact for weeks without getting any reply although having mentioned several times in the subject that the topic is urgent (billing issues).

Developer Photo
Response from developer
over 4 years ago

Dear Ria thank you for using our Instagramer app. I hope you have mistaken us with someone else. Your urgent request was replied in 30 minutes. Please reach us if you still continue having billing issues. Our billing portal is https://billing.oapps.io

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