PartnerHero (Formerly SupportOps)
Certifications
3
About us
PartnerHero is an Advanced Implementation Partner focused on helping customer support teams deliver exceptional customer experiences through managed Zendesk services and customer service outsourcing.
We offer end-to-end CX services, including Zendesk implementation, workflow automation, theme development, ongoing maintenance, and other optimization. We're also a full-service BPO, with the capability to provide 24/7, global CX support for any industry, in dozens of languages.
We're trusted by companies like Blockchain.com, Privy, Grindr, Backstage, Loom, Etsy, GIPHY, and Snap Inc.
How we can help
Help desk migration
$1,750 (monthly with 90-day rolling agreement)
What's included:
Migration Planning
Data migration (price based on volume)
Help desk configuration (Channels, Rules & automation, AI & rule-based bots)
Subscription benefits:
Unlimited help desk requests*
Custom help desk reporting
Proactive help desk monitoring
Unlimited access to PH products & resources
*Unlimited admin requests include changes to native help desk features. Custom and/or integration development are not included.
Help desk optimization
$1,750 (monthly with 90-day rolling agreement)
What's included:
Optimization planning
Help desk configuration (Channels, Rules & automation, AI & rule-based bots)
Subscription benefits:
Unlimited help desk requests*
Custom help desk reporting
Proactive help desk monitoring
Unlimited access to PH products & resources
*Unlimited admin requests include changes to native help desk features. Custom and/or integration development are not included.
Customer support outsourcing
Fast launch
30-day rolling contracts
24/7 coverage
Offshore, nearshore, or on-shore options
Customer support, trust & safety, content moderation
Services offered
Implementation
Design/Guide Theming
CX Consultant
Training
Staffing/Outsourcing
Reseller
BPO
Regions
North America
Western Europe
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