PartnerHero (Formerly SupportOps)

New York City, United States | 200 projects | 3 certifications
PartnerHero is an Advanced Implementation Partner focused on helping customer support teams deliver exceptional customer experiences through managed Zendesk services and customer service outsourcing.

We offer end-to-end CX services, including Zendesk implementation, workflow automation, theme development, ongoing maintenance, and other optimization. We're also a full-service BPO, with the capability to provide 24/7, global CX support for any industry, in dozens of languages.

We're trusted by companies like Blockchain.com, Privy, Grindr, Backstage, Loom, Etsy, GIPHY, and Snap Inc.

How we can help

Help desk migration

$1,750 (monthly with 90-day rolling agreement)

What's included:

  • Migration Planning
  • Data migration (price based on volume)
  • Help desk configuration (Channels, Rules & automation, AI & rule-based bots)

Subscription benefits:

  • Unlimited help desk requests*
  • Custom help desk reporting
  • Proactive help desk monitoring
  • Unlimited access to PH products & resources

*Unlimited admin requests include changes to native help desk features. Custom and/or integration development are not included.

FREE CONSULTATION

Help desk optimization

$1,750 (monthly with 90-day rolling agreement)

What's included:

  • Optimization planning
  • Help desk configuration (Channels, Rules & automation, AI & rule-based bots)

Subscription benefits:

  • Unlimited help desk requests*
  • Custom help desk reporting
  • Proactive help desk monitoring
  • Unlimited access to PH products & resources

*Unlimited admin requests include changes to native help desk features. Custom and/or integration development are not included.

FREE CONSULTATION

Customer support outsourcing

  • Fast launch
  • 30-day rolling contracts
  • 24/7 coverage
  • Offshore, nearshore, or on-shore options
  • Customer support, trust & safety, content moderation

FREE CONSULTATION

Accreditations

Badge: Advanced Implementation Partner
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Services offered
Implementation
Design/Guide Theming
CX Consultant
Training
Staffing/Outsourcing
Reseller
BPO
Regions
North America
Western Europe
Partner type
Implementation Partner
Theme developer
App Developer
Solution Provider
Referral Partner
Business Service Provider

What people are saying

5.0

(22)
22 reviews
Talib Omer (Provider)
almost 3 years ago

Hosam was an absolute lucky find for our rapidly growing company. He understood exactly what we needed, was professional, reliable, and came up with solutions to all our issues. Will continue to use his and his team's services. Thanks!

Anonymous
almost 3 years ago

It's was a pleasure to work with Hosam! Always super professional, knowledgable, friendly, patient, organised, available and efficient. He listened with care and attention to our needs and customised everything according to our requirements and preferences. He set up our Zendesk in no time, and everything is working like clockwork. Our Customer Support is much better now thanks to Hosam! Thank you so much!

Marco Velasco
about 3 years ago

We have had the pleasure to work with Hosam on several Zendesk projects and migrations. Whether it be a simple project like migrating tickets or a huge project that involved merging multiple Zendesk instances into one, he always gets the job done. We definitely be using Hosam again in the future!

Anonymous
about 3 years ago

Hosam is very knowledgable, and the entire SupportOps team is incredibly efficient. They crushed out the work very fast! In my case it was customising the initial Zendesk Support & Guide basics. He is also easy to talk to and work with! Very pleasant &positive experience.

Permanently Deleted User
over 3 years ago

Hosam is a real professional. He is incredibly comprehensive, insisting on fully understanding the client's needs so that the end product performs exactly in the manner required. Not only is he methodical with the listening, planning, and implementation processes, but he's incredibly efficient, building solutions on very short deadlines. Whether it's spinning up your Zendesk instance, building dashboards or metrics reporting, you'll be grateful for working with Hosam.

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