What We Do
We help organizations create the best customer experiences with Zendesk.
Our Services
• Success Packages - Get up and running fast, or update your existing implementation.
• Custom Help Center - Guide your customers with a beautifully branded, streamlined experience.
• Technical Services - Optimize Zendesk for your team with data migration, custom apps, and integrations.
• Reporting - Translate data into meaningful reporting. Develop custom reports that scale and interpret the results you want to see.
• Additional Services - Design a personalized program with our experts customized for your organization's needs.
Why We're Different
• Your success is our success - We take the time to understand what makes your agents tick and collaborate closely with your team throughout each project. We believe a project isn’t finished until our customers are fully trained and equipped to own the solution.
• Unparalleled Zendesk expertise - While other consultancies have basic Zendesk knowledge, DynaNet combines true Zendesk expertise with in-depth knowledge of your business to craft a solution specific to your needs.
• A proven track record - With over 500 projects under our belt across all industries and company sizes, our team is equipped to handle even the most challenging and unique cases.
We have been named Zendesk Sell Partner Of The Year
The whole team at Trent is extremely pleased with the experience working with DynaNet Online Support as our Zendesk Implementation Partner. Their professionalism, expertise, and dedication to customer success have exceeded our expectations. In addition, the DynaNet team ensured a smooth and efficient transition to Zendesk, enabling us to optimize our customer support processes. We have also benefited significantly from their assistance in utilizing outsourced customer support agents on their payroll, further enhancing our customer service capabilities. Most notably, our average complaint resolution time has been reduced from days to mere hours, thanks to DynaNet's guidance and support. We are truly grateful to the entire DynaNet team for their commitment to helping us improve our customer support system. As we continue to grow, we eagerly anticipate a long and successful partnership with DynaNet Online Support. For any organization seeking to leverage Zendesk to its fullest potential, we wholeheartedly recommend DynaNet Online Support as a trusted and reliable partner.
Overall the DynaNet Team was very helpful. It did take some time to sort out the previous set up but Yanna was a star in navigating through the whole set up & getting my property up & running.
I had a great experience with DynaNet Team. They helped us get our Zendesk support and sell setup done, and were able to do everything we needed. The reports that they created made it possible for us to know exactly what is going on in the Support and Sell department. They made the transition to Zendesk so much easier for us, I would highly recommend them if you're looking for help with your Zendesk setup.
I absolutely am in awe of excellent service provided by Dynanet team. Sameer Shaikh has really renewed my faith in the quick and prompt assistance provided to address our business's ongoing operational requirements. Superb attitude, ease of working with him and commitment to help out customers! Appreciate Abhijeet as well for his support in making this happen! Kudos team and Great work!
Thanks a lot DynaNet Team for your outstanding support and partnership during our Zendesk Onboarding Journey. Team ensured to document our requirements efficiently, suggested the aspects which could be beneficial for us to incorporate and worked well to adjust and tweak the requirements. Also I would like to highly appreciate Renu Sharma and Sam Livingstone for their commitment, knowledge and quick assistance as and when required.
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