Zenplates, Zendesk Partner

Calgary, Canada
Zenplates provides premium Guide themes and custom Support apps that allow you to get the most out of your Zendesk account.

Zendesk is the best customer service software in the market, but are you using it to its full potential? We're experts across Zendesk's entire product suite and can help your company deliver amazing customer service through our range of products, tool and consulting services.

Zendesk Guide help center themes

With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost agent efficiency, reduce support costs, and increase customer satisfaction.

We make it easier than ever to create a fully-featured, unique and branded help center on top of Zendesk’s industry-leading Guide product. Our extensive range of highly customizable themes for Zendesk Guide are designed to make it easy for you to create a beautiful customer service masterpiece.

In response to frequent requests that we receive from our customers, we've also created a collection of free Zendesk Guide extensions to provide instant, plug-and-play functionality for your theme.

Get started with one of our beautiful, ready-made themes or create your own by copy-pasting elements that you like between themes or from our ever-growing pattern library containing popular help center layouts and components. Taking control of the look-and-feel of your help center has never been this easy!

Apps for Zendesk Support

The customer experience is incredibly important, but so is that of your support agents.

That's why we build apps to empower agents and make their jobs easier, resulting in faster turnaround on tickets, more personalized responses and happier customers. We've built powerful yet intuitive integrations with many of the most popular ecommerce platforms and CRMs and can help you with the messier parts of gettings things up and running.

If you can't find what you're looking for in the App Marketplace, our Services team can build a custom Zendesk app or theme to your exact requirements.

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Services offered
Development Services
Design/Guide Theming
Implementation
Data Migration
CX Consultant
Regions
Global
Partner type
App Developer
Theme developer

Apps we've built

What people are saying

5.0

(44)
44 reviews
Dewi (Dee Wee) Smith
27 days ago

Zenplates knows their business and had a plan for getting to know ours, in order to deliver an evolved, customized OpenPhone Resource Center experience. Every communication was timely and focused. Every question they asked got us a few steps closer to our vision. And, most important, the foundation of our great partnership was basic and consistent client service. Zenplates was cheering us on in small ways, like praising on our internal design work and being enthusiastic each time they were connected with our various SMEs throughout the project. None of that was expected or required. Bottom line --- Great collaboration just feels likes it's in Zenplates' DNA.

Kelly
2 months ago

We entrusted Zenplates to create a custom theme for our Help Center, and they delivered beautifully. From start to finish, their team was incredibly supportive and especially Dave. No question was too much to ask. I wouldn’t hesitate to collaborate with them again.

Alexa Yoo
6 months ago

Dave was beyond amazing and helpful to work with. Our team came to Zenplates with a pretty daunting, unconventional request - we wanted to completely redesign the frontend experience of our Zendesk theme to serve as our company's Academy/continued learning center. Our in-house designer came up with some gorgeous and streamlined designs that I was pretty apprehensive about actually implementing 1:1 on Zendesk, having had a previously not-great experience with another, unaffiliated Zendesk agency for our Knowledge Center Brand's theme. I figured we'd get maybe a 75% translation to the actual theme. I was very pleasantly shocked when Zenplates delivered the first version of our new theme - not only did it look exactly like our designer's plans, it functioned very intuitively + how we'd envisioned. After multiple rounds of QA where Dave was extremely patient with my non-developer experience, our theme is looking amazing and we've already gotten customer feedback to confirm that. Like I mentioned previously, our team has had some less than stellar experiences with other ZD agencies, so I totally understand if you're feeling apprehensive about trying a new partner out. But let this review (and the dozens of others before mine) put your mind at ease - if you're looking for an agency that will not only deliver, but deliver with quality, efficiency, and amazing communication, you don't have to look any further than Zenplates. 15/10 recommend.

Shaina Petalver
7 months ago

Dave was an absolute pleasure to work with. He addressed every issue I raised with detailed explanations and thoughtful responses. You can always rely on Dave and trust that he takes the time to ensure the work is done thoroughly and properly. I particularly appreciated the experience of having a spreadsheet breakdown, which allowed me to list important points and specify the details I wanted included.

Benjamin
7 months ago

I mean, professional... helpful... willing to explain nuanced concepts... I am 100% for sure reaching back out to them for ANY future Zendesk Guides projects. Man, you love to see good business. These guys D E L I V E R. I'd recommend you use them and no one else if possible. They'll get it done.

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