Dimensions Connect for Support

Click to dial, call history, contact matching & notes – for Zendesk Support.

Preview image of app
Preview image of app
Preview image of app

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

### Dimensions Connect for Zendesk Support

Dimensions Technologies is an independent software vendor specializing in communications applications for SMB, SME & Large Enterprises. Dimensions Technologies design, develop & supply a range of solutions designed to enhance the functionality and usability of communication systems, helping to drive performance and efficiency for our customers.

Dimensions Connect integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.

CTI or Softphone

Dimensions Connect can be used as a CTI conjunction in conjunction with your existing deskphone or as a standalone softphone where all telephone/audio is provided directly through the browser.

Key Benefits

  • Embedded Communications – Avoid context switching by having a client embedded within Zendesk
  • Click-to-dial – Simplify call setup and minimize mis-dials using click-to-dial links
  • Contact Matching – Auto identify contacts based on Caller ID to save time on calls
  • Notes – Call details and recording playback links get automatically added to Tickets
  • Call History – Simple visibility of previous calls and missed calls with easy redial.
  • Call Notifications – Bowser incoming call notifications with details on caller and support number called
  • Multi-Tab Support – View and control calls on any Zendesk tab you have open\n\n#### Call Recording Playback If call recording is a feature of your telephony solution, Connect can provide links to call information and access to recording playback from directly within the notes added to a ticket.

Supported Systems

Dimensions Connect is currently supported on Kazoo communication systems. For more information please contact your Kazoo reseller or contact Dimensions for more information.

App details

Works with
Support
Installs
Less than 5
Author
Dimensions Technologies
Version
1.0
Price (USD)
Free

Apps install directly into your account

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