Zendesk placeholders can be unpredictable, leaving agents unsure about what customers will actually see. eZDesk - Smart Comments eliminates the guesswork by letting agents preview placeholders inside their comments before sending a reply.
{{ticket.requester.name}}
or {{agent.email}}
display correctly.✔️ Reduce response uncertainty ✔️ Increase agent confidence in customer communication ✔️ Improve ticket accuracy and professionalism
At eZDesk, we build powerful, intuitive tools to help Zendesk admins and agents work smarter. Our apps are designed to simplify workflows, increase efficiency, and enhance the overall Zendesk experience.
Apps install directly into your account
Be the first to write a review