eZDesk Smart Comments

Error-free commenting with smart preview and comment mode switch.

Preview image of app
Preview image of app
Preview image of app

eZDesk - Fuel Your Zendesk Workflow

eZDesk - Smart Comments

Confidently Send Replies with Real-Time Placeholder Previews

Zendesk placeholders can be unpredictable, leaving agents unsure about what customers will actually see. eZDesk - Smart Comments eliminates the guesswork by letting agents preview placeholders inside their comments before sending a reply.

🚀 Key Features

  • Real-Time Placeholder Preview – Instantly see how placeholders will render before submitting a response.
  • Accurate Customer View – Ensure placeholders like {{ticket.requester.name}} or {{agent.email}} display correctly.
  • Fewer Response Errors – Avoid miscommunication caused by placeholder mismatches.
  • Seamless Comment Mode Switching – Easily toggle between internal and public comments, ensuring messages are sent in the correct context.

🔍 Why Choose Smart Comments?

✔️ Reduce response uncertainty ✔️ Increase agent confidence in customer communication ✔️ Improve ticket accuracy and professionalism


About eZDesk

At eZDesk, we build powerful, intuitive tools to help Zendesk admins and agents work smarter. Our apps are designed to simplify workflows, increase efficiency, and enhance the overall Zendesk experience.

Learn more at eZDesk.app

App details

Works with
Support
Author
eZDesk.app
Version
1.0.1
Price (USD)
Free

Apps install directly into your account

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