Service Quality Report

Simple and Fully Automated Quality Assurance Report for Zendesk.

Preview image of app
Preview image of app
Preview image of app

Equip QA team with the AI tool that evaluates service management, setting True Resolution Score™ and Auto CSAT for every ticket. We utilize real-time sentiment analysis to measure and improve service quality.

Key Features:

  • Real-time customer satisfaction tracking.
  • Scans 100% of the tickets across all communication channels.
  • Focus only on tickets that require QA.

Benefits:

  • Reduces QA time by 70%.
  • Detects through 100% of the tickets.
  • Boosts CSAT scores by up to 21%.

Additional Capabilities:

  • Performance drill-ins and underperformer detection for targeted coaching.
  • Quick, accurate reporting and data-driven roadmaps.
  • AI-driven continuous feedback loop.

App is built-in to Zendesk to offer advanced reporting, and enabling additional data filtering by your metrics of choice in the Zendesk’s standard reports for service monitoring and improvement.

App details

Works with
Support
Installs
10+
Author
Get Report
Version
1.0.0
Price (USD)
Free

Apps install directly into your account

What people are saying

1.0

(2)
2 reviews
Marlon Bran
11 months ago

This app does not work: Something went wrong... Try again

Valentin Vina
12 months ago

does not work Something went wrong... Try again

Displaying 2 of 2 ratings

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