SentioCX delivers an orchestrating platform to integrate any conversational AI (bot) platform with the Zendesk application suite by ensuring an effortless Human-In-The-Loop.
It provides Intelligent Pairing through automated self-adjusting service levels to ensure the best match between the user, through real time recognition of intents, and the right agent with the right skills and proficiency levels.
The net effect is a positive impact on business KPIs and an optimum of chatbot usage and live agent interactions.
Features provided through the app:
Intent based Intelligent Routing
Advanced handoff orchestration between chatbots and Zendesk Agent Workspace
Effective reporting and analytics
Support for third party chatbots
Apps install directly into your account
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