SentioCX

Conversation Orchestration for a better experience.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

SentioCX delivers an orchestrating platform to integrate any conversational AI (bot) platform with the Zendesk application suite by ensuring an effortless Human-In-The-Loop.

It provides Intelligent Pairing through automated self-adjusting service levels to ensure the best match between the user, through real time recognition of intents, and the right agent with the right skills and proficiency levels.

The net effect is a positive impact on business KPIs and an optimum of chatbot usage and live agent interactions.

Features provided through the app:

  • Intent based Intelligent Routing

  • Advanced handoff orchestration between chatbots and Zendesk Agent Workspace

  • Effective reporting and analytics

  • Support for third party chatbots

App details

Works with
Support
Installs
Less than 5
Author
SentioCX B.V.
Version
1.0.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

Be the first to write a review

Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves