Next Matter

Transform complex tickets into automated, trackable workflows – without leaving Zendesk

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Complexity is a fact. Deal with it.

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Resolve complex tickets faster & easier using workflow automation Design workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.

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Trigger, track, & resolve workflows without leaving Zendesk Enable frontline agents to run, track, and resolve complex support tickets without leaving Zendesk, using the Next Matter sidebar app.

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Automate SLAs for consistently amazing CX Give workflows granular deadlines, include service benchmarks, and automate notifications to keep customers & stakeholders informed at every step.

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Maintain compliance & keep customer data secure Protect your customers' data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. Learn More

Everything you need to deal with complex tickets

Next Matter offers both UI-based automation and pro-code blocks for custom actions and integrations – endless potential to design workflows that meet your exact requirements, including:

+ Tasks and Orchestration

+ Reviews, Decisions, Approvals

+ Forms & Surveys

+ Conditional fields and actions

+ AI-parsing & email auto-creation

+ Granular Deadlines

+ Internal or External Notifications (email, SMS, chat)

+ Self-Service Portals (Customers, Suppliers, Partners)

+ Database integration

+ 100s of app integrations

+ Much more (see product features)

Want to learn more? Plenty of ways to get started:

Book a Demo

Watch Demo Video

Featured complex resolution workflows

Cards displaying Customer Service use cases fit for Next Matter

See Zendesk & Next Matter in action

Video walkthrough of the Next Matter sidebar integration for Zendesk in action

App details

Works with
Support
Installs
10+
Author
Next Matter GmbH
Version
1.0.1
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(1)
1 review
Maxime Begougne De Juniac
11 months ago

Really high potential for this side bar to increase our operational effectiveness. Analyst can discuss with the customers while still monitoring their workflow.

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