Swifteq's "Translate Conversations" is a Zendesk app that helps support agents and customers talk to each other in different languages.
It uses AI to translate messages in real-time within the Zendesk Agent Workspace, making global support more efficient and improving customer satisfaction.
✅ Instant Ticket Translation: Automatically translates customer messages into the agent’s language for easy understanding and fast replies.
✅ Bidirectional Translation: Allows agents to reply in their own language, with responses auto-translated back into the customer's language, supporting smooth two-way communication.
✅ AI-Powered Translation: Uses advanced AI to deliver accurate, context-aware translations for better multilingual support.
✅ Seamless Zendesk Integration: Works directly within the Zendesk Agent Workspace, enabling easy translations without disrupting your workflow.
✅ Custom Glossary: Define specific terms to ensure consistent translations and maintain your brand voice in customer communications.
✅ Auto-Translate Toggle: Turn automatic translation on or off for incoming messages, giving you control over communication.
✅ Original Message as Internal Comment: Allows to add the original message as an internal comment when translating outgoing messages, maintaining context for the team.
✅ Language Exclusion: Choose specific languages to exclude from translation for better control over multilingual interactions.
✅ Real-Time Translation: Instantly translates messages to reduce response times and improve customer satisfaction.
✅ User-Friendly Interface: Features an intuitive design aligned with Zendesk, allowing agents to manage translations effortlessly without interrupting their workflow.
✅ Flexible Pricing: Offers a free plan with up to 100 translations per month and an unlimited plan at $7.00 per agent per month, catering to varying organizational needs. Easily adjust usage by limiting the app to certain team members.
🚀 Enhanced Agent Productivity: By automating the translation process, agents can focus on resolving customer issues without language barriers, leading to increased efficiency.
🌍 Expanded Global Reach: Supports communication with customers worldwide, breaking language barriers and enabling businesses to tap into new markets.
😊 Improved Customer Satisfaction: Providing support in a customer's native language leads to a more personalized experience, fostering trust and satisfaction.
💰 Cost Savings: Eliminates the necessity for hiring multilingual support staff, reducing operational costs while expanding the ability to serve a global customer base.
🕒 Reduced Response Times: Real-time translations allow for quicker interactions, decreasing the time customers wait for solutions and enhancing overall service efficiency.
🛡️ Consistent Brand Voice: Custom glossary ensures that translations align with brand terminology and tone, preserving consistency across all customer interactions.
🔧 Operational Efficiency: Streamlined workflows within Zendesk reduce the complexity of managing multilingual support, allowing agents to focus on resolving customer issues.
Create a new Swifteq account. If you have one already, login and select the Translate Conversations app from the apps menu
Copy to clipboard the API key provided in your account
Click the Install button on this page to install the app in your Zendesk account
Configure the installed app with the API key copied in step 2
The app will be available in the ticket sidebar of the agent workspace
Free 7-day trial, then $7/agent/month.
Choose the Free option to start your trial.
Support and Resources:
For assistance or more information, visit our support page or contact our support team directly through the app.
About the Developer:
Translate Conversations is developed by Swifteq, a trusted name in creating innovative solutions for customer support platforms. With a focus on enhancing communication and efficiency, Swifteq is dedicated to helping businesses succeed in a global marketplace.
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Up to 100 translations/month
Free 7-day trial, then $7.00 per agent, per month
Unlimited translations for each agent
Great translation app! Simple interface, competitive pricing, and excellent support. Highly recommend!
Highly recommended app. It works very well for our team. we use it to give multilingual support to our customer without speaking the native language and the traduction has a very good quality
This app works exceptionally well! It provides high-quality translations and is very easy to use. Our agents have had a very positive experience with this tool. If you have any questions, you always reach out to the creator of the app, he is always happy to help.
High quality translations and extremely easy to integrate.
High-quality translations in any language, coupled with excellent support for implementation and installation. The platform is user-friendly, and our agents have found it highly helpful. Additionally, the price is very competitive compared to other market solutions.
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