First 50 AI replies are absolutely free. Try it out!
We only charge for the total number of replies generated across your Zendesk instance. NO per agent pricing.
Simple Instructions
Just give a short instruction to the AI, and it’ll create a complete response for you. The response will include greetings, answer as per instructions and closing salutations. Never waste time on creating a response again.
Enrich answers with your Knowledge Base
The AI uses your Zendesk Help Centre articles and macros while generating responses. Want it to summarise a policy or provide a link from your articles? Just instruct the AI with a short phrase.
Define AI Persona and Tone
You can define the AI’s persona and tone that best suits your brand. Whether it’s young and casual or professional and formal, the AI will generate your reply however you like.
Language Translation
The AI can generate a response in 80+ languages. Instruct in one language and generate a response in another. Your agents can now communicate in over 80 languages.
Summary & Analysis
Quick ticket summary, action items and ticket highlights to help agents get up to speed with tickets quickly and close them.
Use Past Tickets
Use past similar tickets to draft AI responses for new tickets. Macha AI identifies a list of past similar tickets for you to choose from. Once you find a relevant past ticket, just hit 'Generate with ticket' and you're done.
Apps install directly into your account
Fantastic app, the quality of the emails generated in different languages while respecting our tone of voice is very impressive ! It already helped us save quite some time.
Thanks so much for this :) I'm glad you love the translations feature and it's been helping. Do let our team know if there's something more that you need and we'd be happy to accommodate!
great app overall, let's us reply to customer inquires through zendesk a lot quicker, we just type a short phrase and it automatically elaborates and formats it professionally
Hey Matthew, thanks for the kind words :) I'm glad that the team's been finding it valuable
We're still testing the app out but the results are very promising. The full team appreciates the support it gives them and the accuracy of the generated responses are overall really good!
Thank you so much for the review! This really keeps our small team motivated.
works very well and is a helpful support
Thank you so much! Really appreciate the support :) We really hope we can add value to your support process
Still in our trial but works really well. Setup was super easy and it is really intuitive. You just give it a few hints and it writes perfect answers to really complicate tickets. We use it to answer tickets in French - works perfectly for our usecase.
Hey Yasmin! So glad the teams enjoyed using Macha. As always, our team will be there to help setup and troubleshoot any issues you might face.
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