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What people are saying
24 reviews
Kenny Easterwood
We had a demo of Macha with the Macha team last June and began using the tool later that year. We were happy with how simple it was to set up and get going. Some of the other tools require a significant investment of time and energy to get going and this was pretty much plug and play. We were happy with the results of both the chat and agent tools. What was unexpected was the level of support we received. The Macha team is amazing - any time we had a question or needed help, they were there and responded in a very quick manner. We felt (and were) super-supported. I'd recommend this to anyone looking for an easy to configure solution.
Response from developer
2 days agoThank you so much for the kind words, Kenny! We're very happy that we were able to provide support and help with what you needed. Your review means a lot and really goes a long way :)
Johannes Lenz
We have been using Macha AI for about two weeks and are super satisfied. The installation and integration were super easy. The connection of knowledge databases is very easy. Accessing the app is also super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact customer service with a question. Feedback was provided within a few minutes and our request was implemented within a few hours. Thank you very much!
Response from developer
2 days agoWe're glad Macha has been helpful, Johannes. We're always there to help, improve and support with any issue or request you might have!
Eli Huttner
We’ve been using Macha AI for Zendesk primarily for AI-generated responses and translations, and it does the job well. The AI responses are accurate and context-aware, helping our team handle tickets more efficiently. The translation feature is also solid, making it easier to support customers in multiple languages without needing manual intervention. It’s a great tool for teams looking to enhance their support with AI-driven automation.
Response from developer
2 days agoEli! Thanks so much for your feedback and kind words. We're glad to get inputs from you and will be implementing and refining whatever you'd asked for. Thanks for the continued support.
Monique Little
The setup was incredibly easy, and it has significantly cut down our response time. With its efficiency, we’re able to move through tickets much faster, improving our overall workflow. Highly recommend!
Response from developer
2 days agoThank you for the kind words, Monique! I'm glad you found Macha easy to use and that it's helping save time :)
Jordan
So quick to get up and running streamlining the process of replying to tickets when you're in a hurry. Just type a quick note and it makes it all pretty. Eager to play around with it more, but 5 minutes into installing and it's already saving me a bunch of time.
Response from developer
17 days agoThank you so much for the wonderful review, Jordan! I really hope it meets your expectations :)
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