Help Center Translate

Automatically Translate your Zendesk Guide Articles.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Does your business serve a global audience? Then your Help Center should, too!

Meet Swifteq’s Help Center Translate, an AI-powered translation app designed specifically to make your Help Center multilingual—quickly, accurately, and effortlessly.

No more juggling between platforms, hiring expensive translators, or losing potential customers due to language barriers. With our app, you can unlock a truly global customer support experience and make every customer feel at home.

Demo video of Help Center Translate

Features that make Help Center Translate a must-have

Automatic and Accurate Translations

Support your customers in their native language by translating articles to and from any modern language.

Multi-Language Support

Translate into over 50 languages, from Spanish to Japanese, and cater to a truly global audience.

Bulk Translate Multiple Articles

Accelerate your localization process by translating multiple articles into one or more languages simultaneously. With just a few clicks, you can manage even the largest translation projects efficiently.

Screenshot of Help Center Translate

Maintain Formatting

Our translations preserve the original HTML formatting of your articles, including links, images, and headings, ensuring consistency across all languages.

Partial Translation for Updates

Efficiently translate only the newly changed sections of your articles, avoiding the need to re-translate entire content for minor updates.

Screenshot of Help Center Translate - Partial Translation

Custom Glossary Integration

Upload your own glossary to incorporate specialized terminology consistently throughout your help center, ensuring translations align with your brand's language.

Screenshot of Help Center Translate - Glossary

Real-Time Updates

Automatically sync new content and updates, ensuring your translated Help Center is always up to date.

One-Click Integration

Connect Swifteq to your Zendesk Help Center with just one click. No coding or technical setup required!

Secure and Reliable

Your data is safe with us, we use robust encryption to keep your content secure.

Benefits Your Support Team Can’t Afford to Miss

🌐 Expand Your Global Reach

Support your customers no matter where they are. With multilingual capabilities, you’ll unlock new markets and opportunities.

💸 Cost-Effective Localization

Deliver professional-quality translations without the high costs of hiring multiple translators or agencies.

💼 Professional Quality

Make use of AI-powered translations to deliver professional and accurate content that resonates with your diverse customer base.

⏱️ Save Time and Resources with Automation

Automate the translation process to reduce manual effort, allowing your team to focus on more critical tasks.

🔍 Ensure Consistency Across Content

Maintain uniform terminology and style across all translated articles, reinforcing your brand's voice and message.

⚙️ Simplify Multilingual Management

Managing multiple languages can be overwhelming, but Swifteq simplifies everything with an intuitive interface and automated workflows.

📈 Improve Customer Satisfaction

Help your customers find the answers they need—in their own language. A localized Help Center means happier, more loyal customers.

👩‍💻 Empower Your Support Team

With translations ready in minutes, your support team can focus on resolving issues rather than worrying about language challenges.

Swifteq customers

How Does Help Center Translate Work?

  1. Install the App: Add Swifteq to your Zendesk Help Center with just a few clicks.

  2. Choose the Articles: Select which articles to translate in bulk.

  3. Choose Your Languages: Select the languages you want to support.

  4. Let the Magic Happen: Swifteq translates your help articles automatically.

  5. Fine-tune as Needed: Customize translations to align with your brand’s tone and style by adding a Glossary or changing the translation prompt.

  6. Deliver Seamless Support: Provide a localized help center experience to customers worldwide.

Support and Resources:

For assistance or more information, visit our support page or contact our support team directly through the app.

About the Developer:

Help Center Translate is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.

Don't miss out on the opportunity to connect with your global audience more effectively. Transform your Zendesk Help Center into a multilingual powerhouse with Help Center Translate.

Effortless, efficient, and built for you!

🌟 Free Trial Available: Experience the power of automated translations risk-free.

👉 Get Started Now!

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App details

Works with
Support
Author
Swifteq
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(8)
8 reviews
Oren Ben Ami
9 days ago

The Help Center Manager has been a game-changer for managing our Zendesk Help Center content. One of the standout features is its universal search and replace, which saves us valuable time when feature names or code references change. Instead of manually updating articles, we can make bulk edits effortlessly while ensuring that published content remains intact. Additionally, the plugin helps us manage links and images, keeping our Help Center fresh and up-to-date. The localization plugin is another huge benefit—we can translate our entire Help Center into four languages with just one click. The customization options, including glossary uploads and prompt adjustments, make the translations more accurate and tailored to our needs. Beyond its functionality, Help Center Manager is incredibly easy to use, and the support team is outstanding. Their quick response time and problem-solving approach have made a real difference. When we needed to import another Help Center into our own, we explored different options, but a simple inquiry led to a quick and unexpectedly easy solution using the tool itself. This level of proactive support and product knowledge sets them apart. Overall, this plugin has significantly streamlined our workflow, saved us countless hours, and helped us maintain high-quality content across multiple languages. We’re thrilled to have found such a powerful and reliable tool!

Anonymous
4 months ago

Swifteq Help Center manager app + Translate is a game-changer for managing Zendesk. The app is intuitive, making everything seamless, and the customer service team is always responsive and helpful. The translation is far better than other machine translation tools I have tried in the past. Highly recommended! Thanks for great work, especially Sorin.

Sergio Alonso Da Costa Junior
5 months ago

Costs $1 per article, per language. If you have 15 languages, and each article has about 200 words, you are paying $1 to translate 200 characters to one language using machine translation. On the other hand, DeepL costs $1.00 per 400,000 characters.

Developer Photo
Response from developer
5 months ago

Thank you for your feedback on pricing. However, comparing our tool’s pricing with an API service isn’t accurate. Our solution is a fully integrated tool within Zendesk, allowing you to translate articles, sections, categories, or even entire help centers in just a few clicks, saving you hours by eliminating the need for manual copy-pasting. Our pricing reflects the value of this seamless, automated, and time-saving integration.

Danny Adams
8 months ago

Help Center Translate has saved my company thousands of dollars and we have only been subscribed for a few months! - We have over 1,000 articles published month over month. Before Help Center Translate we had a 3 day TAT and was paying the translation vendor an average of $60 per article. Now our translations are instant and we pay one low annual subscription! - We have an internal review process for AI generated translations and have tracked the amount of edits needed per article. We are thrilled to share only minor edits (1-3) are needed when flagged. - Help Center Translate has also allowed us to reach new audiences! Previously, we only translated to languages we were required to. Now, we can translated to any language supported by ZenDesk and add disclaimers to any language we do not have a reviewer for. Subscribing has been the best decision we could have made as a company and team. It has simplified work, saved thousands, and increased team morale!

Marc Delemarre
8 months ago

I recently used the Help Center Translate plugin by Swifteq, and it has been a game-changer for our team. We needed to translate over 1300 Zendesk Guide Articles into seven languages, and this plugin made the process incredibly easy and, most importantly, significantly less time-consuming. Sorin was extremely helpful and guided us to the right subscription plan that suited our needs perfectly. His support made the entire experience seamless and efficient. I highly recommend this plugin to anyone needing to translate a whole Zendesk Guide environment into multiple languages. It’s an invaluable tool that delivers excellent results.

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