Yellow.ai Agent Assist

AI-first Automation for better customer experiences using XO Platform.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Yellow.ai's Agent Assist System Overview

Yellow.ai Agent Assist connects with Zendesk to enable support agents with Generative AI-powered tools aimed at increasing their performance and productivity. Agents can leverage these features in the Zendesk interface, without leaving the chat session.

Key Features:

  1. Chat Summarizer:

    • Yellow.ai Agent Assist generates concise summaries of chat sessions, enabling agents to quickly understand context and resolve queries effectively.
  2. Agent Suggestions:

    • Empower agents with AI-powered reply suggestions for on-going conversations to help them provide accurate resolutions consistent with company policies.
  3. Intelligent Search:

    • Enable agents with Intelligent Search, a powerful search tool for agents to swiftly search for relevant information related to the conversation in documents, manuals and additional resources.
  4. Live Sentimen:

    • Identify the customer's sentiment based on chat responses, which allows agents to tailor the tone of their responses in real time.

Benefits:

  • High agent productivity: Enable agents to answer more queries in lesser time with AI-powered tools like chat summarizer and intelligent search
  • Accurate and consistent responses: Advanced response suggestions by Agent Assist helps agents provide effective and consistent resolutions.
  • Improved user experiences: Contextual conversations based on user sentiment and past chats enable a better user experience.

Yellow.ai Agent Assist is a valuable addition to your support toolkit, empowering agents to deliver exceptional service with greater ease and effectiveness.

App details

Works with
Support
Installs
Less than 5
Author
Yellow.ai
Version
1.0.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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