ChatGPT Assistant by Adiacent

Capture conversation essence, analyze tone, suggest responses with touch.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Multilingual Support 🌐

ChatGPT Assistant offers support in multiple languages: Italian (it), English (en), Spanish (es), French (fr), German (de), Japanese (ja), Russian (ru), Portuguese (pt), Arabic (ar), Dutch (nl)

Basic and advanced Modes for Enhanced Support 🛠️

  • Basic Mode: We provide an overview of the open ticket, allowing agents to quickly understand the subject of the request. ChatGPT Assistant - Features
  • Advanced Mode: This mode offers complete control over the selection of comments within the ticket. Agents can choose to use all comments or specific ones, providing a more detailed context. With the advanced version of ChatGPT Assistant, the following actions are possible:

1️⃣ Summarize the ticket: Agents can extract a concise summary of the selected ticket's content. ChatGPT Assistant - Features 2️⃣ Suggest a ready-made response to the agent for the customer: Based on the ticket's context, ChatGPT can suggest predefined and suitable responses for the customer. ChatGPT Assistant - Features 3️⃣ Check the sentiment: The AI can analyze the sentiment of selected comments, providing information about the emotional tone. ChatGPT Assistant - Features 4️⃣ Text-based commands to ChatGPT: Agents can communicate with ChatGPT through free text, guiding it to obtain specific responses or perform certain actions. ChatGPT Assistant - Features

Comments widget 📊

  • The comments widget is always present in both modes. It provides the following features:

1️⃣ Sentiment check of the comment: Analyzes and displays the sentiment associated with comment.

2️⃣ Summarize comment: Summarizes the comment for quick understanding.

3️⃣ Spelling check of the comment: Detects and corrects any spelling errors.

4️⃣ Rephrase comment: Reformulate the comment making sure to maintain an appropriate tone. ChatGPT Assistant - Features

With ChatGPT Assistant, we provide agents with the tools to efficiently and personalized manage customer support 🚀

App details

Works with
Support
Installs
Less than 5
Version
1.0.1
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(1)
1 review
Silvia
over 1 year ago

This app is truly efficient for resolving tickets more swiftly and providing advice on how to respond.

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