Worknet AI ChatGPT Copilot

AI copilot for customer teams boosting productivity by more than 20%

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Comprehensive Support for Service and Customer Success Teams

Leverage a conversational user experience, akin to ChatGPT, integrated to all of your relevant data sources: Zendesk Guide, Confluence, Jira tickets, and more. Seamlessly integrated with both Zendesk and Slack for native functionality.

Supported Features Include:

1. Rephrasing and Expansion

Ensure proper grammar and maintain a consistent tone.

2. Response Suggestions

Recommendations are based on:

  • Curated knowledge base articles
  • Slack conversations
  • Previous Zendesk tickets
  • Bug reports and feature requests from platforms like Jira or Linear
  • Internal troubleshooting documentation from Notion or Confluence

3. Customer Data Retrieval

Fetch specific information about your customers from systems such as Stripe, Netsuite, and Salesforce.

4.Triage Assistance and Expert Finder

Facilitate the identification of specialists and collaborate efficiently to resolve intricate issues as a team.

5.Ticket Summarization

Aid in the ticket closure process and ensure smooth shift handoffs.

6.Help Article Generation

Streamline the creation of informative articles for support purposes.

App details

Works with
Support
Installs
10+
Author
WorknetAI
Version
2.0.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(1)
1 review
Anonymous
3 months ago

The Worknet AI ChatGPT Copilot app is awesome! It allows my agents to answer about 25% more tickets, by providing insightful responses to customers. I have been using this for over a year now, and can say that I love the customization, and the ability to control how the Copilot responds, and adjust the tone, response length, and sources of information I want it to pull from. If I don't have time to write a whole article, I can turn tickets into articles with one click. The Ask Me Anything option allows my agents to locate answers quickly in our Help Center or past tickets, without having to leave Zendesk, and even get step by step instructions to send to our customers. I highly recommend Worknet if you are trying to maximize your resources and save time!

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