FreeText AI offers a 7-day free trial to analyze 400 tickets at no cost. Get Started with the Zendesk connector!
✓ Topics: High-level business Themes and actionable Topics
✓ Sentiment: Positive, Neutral, Negative, Questions & Suggestions
✓ Emotion: Sadness, Happiness, Fear, Anger, Surprise and Disgust
✓ Criticality: Low, Normal, High, Severe
No development, custom training, knowledge transfer necessary. Say goodbye to manual tagging. Let state-of-the-art Large Language Models (LLMs) do all the work!
✓ Identify most mentioned or most critical complaints.
✓ Identify issues with most impact on metrics.
✓ Discover emerging themes, anomalies before they affect many customers and alert your agents
✓ Track business critical themes and tags over time.
✓ Automate workflows to route tickets and drive efficiency.
✓ Leverage intuitive reports to answer questions and monitor the impact of initiatives.
✓ Generate beautiful presentations automatically.
✓ Tickets & Chats
✓ Survey Responses
✓ Online Reviews (Amazon, AppStores, TripAdvisor, etc)
✓ Social Comments (Reddit, Twitter, etc)
✓ Easily see what issues are coming up in Zendesk vs other channels
✓ 50+ languages
✓ SOC 2 Type II & ISO 27001 audited & compliant
✓ Private, secure, encrypted and partitioned data storage
✓ Data encryption at rest (AES 256) and in transit (TLS 1.2+)
✓ Modern Cloud Infrastructure, enabling data geo co-location
✓ Dedicated LLM deployment to prevent data leaks via model
FreeText AI enables companies to delve deep into customer feedback, identify pain-points, and understand customer needs.
By harnessing the power of cutting-edge AI models such as ChatGPT, GPT-4, and LLMs, FreeText AI can analyze vast amounts of messy, unstructured data, including customer reviews, surveys, social media posts, and more. It employs state-of-the-art techniques in machine learning, natural language processing (NLP), text mining, and sentiment analysis to automatically extract key insights.
Companies across industries, including prominent NASDAQ-listed organizations, rely on FreeText AI to gain a competitive edge, foster customer loyalty, and drive revenue growth.
If you have any questions or suggestions, please do not hesitate to contact us.
We're always here to help.
Happy tracking! Team FreeText AI
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