Auto Remove Attachments

Automatically delete attachments from tickets

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
200+
Author
Swifteq
Version
1.1.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(11)
11 reviews
Romain
3 days ago

Great app! Easy to use and does what is says. Allowed us to delete old attachment in batches, saving time and Zendesk storage space. Great support, the team is responsive.

Tim Kelsey
3 months ago

Really fantastic app. Easy to setup and run. We were able to reduce our storage about hundreds of GBs saving us over $1000/m in storage fees. Great support from the SwiftEQ team as well. Highly recommend using this app!

Anonymous
4 months ago

We recently ran into an issue where we were over on our Zendesk storage and it was pretty costly to add more storage. Doing some research, came across Swifteq and the bulk redaction option. Saved us so much time to use the bulk redaction tool opposed to having to go through each closed ticket manually and redacting each individual attachment. Started on a Friday and it was complete by the time I came into work on Monday. I wish I had known about this add on 3 years ago. If you are hesitating about the program, don't. It's 110% worth it. Customer service is also on top of any issues you have. Sorin was exceptionally helpful and informational.

Support
5 months ago

The tool is doing extactly what it says. It allows us to delete old attachment in batches. It saved us lots of time and the need to purchase more cloud space. Another PLUS is the staff. Super fast support. 5 out of 5 really deserved.

Anonymous
9 months ago

We have used Auto Remove Attachments to remove in bulk a large range of attachments from Zendesk tickets dating from 2016. This has been a great way to reduce our storage usage on Zendesk and bring our account well below the imposed storage limit. We will continue to use a monthly subscription to redact attachments on a daily basis to maintain a much lower storage usage. This is a very straightforward app to use, with a clean UI and great customer support. We did encounter a slight issue with our first pass in bulk redaction (we had not checked the box to redact all historical inline images), but support for the app was very quick to respond and fix the issue within a day. No problem leaving a 5-star rating!

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