Apps install directly into your account
Great app! Easy to use and does what is says. Allowed us to delete old attachment in batches, saving time and Zendesk storage space. Great support, the team is responsive.
Really fantastic app. Easy to setup and run. We were able to reduce our storage about hundreds of GBs saving us over $1000/m in storage fees. Great support from the SwiftEQ team as well. Highly recommend using this app!
We recently ran into an issue where we were over on our Zendesk storage and it was pretty costly to add more storage. Doing some research, came across Swifteq and the bulk redaction option. Saved us so much time to use the bulk redaction tool opposed to having to go through each closed ticket manually and redacting each individual attachment. Started on a Friday and it was complete by the time I came into work on Monday. I wish I had known about this add on 3 years ago. If you are hesitating about the program, don't. It's 110% worth it. Customer service is also on top of any issues you have. Sorin was exceptionally helpful and informational.
The tool is doing extactly what it says. It allows us to delete old attachment in batches. It saved us lots of time and the need to purchase more cloud space. Another PLUS is the staff. Super fast support. 5 out of 5 really deserved.
We have used Auto Remove Attachments to remove in bulk a large range of attachments from Zendesk tickets dating from 2016. This has been a great way to reduce our storage usage on Zendesk and bring our account well below the imposed storage limit. We will continue to use a monthly subscription to redact attachments on a daily basis to maintain a much lower storage usage. This is a very straightforward app to use, with a clean UI and great customer support. We did encounter a slight issue with our first pass in bulk redaction (we had not checked the box to redact all historical inline images), but support for the app was very quick to respond and fix the issue within a day. No problem leaving a 5-star rating!
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