Apps install directly into your account
Extremely useful app especially if you have customers spamming multiple times a day for a response. Merges thousands of tickets a week for us so has been extremely efficient for our level of business.
This has been a great tool for our team. It's allowing us to streamline our tickets and close out those duplicates for us, which is saving our team quite a bit of time.
Merge Duplicate Tickets is one of the BEST apps I've used and have been using! It really is very helpful in lowering down our number of tickets. It's user-friendly! If your customer support team struggles with duplicate tickets, the Merge Duplicate Tickets app is a game-changer. After integrating this app into our Zendesk workflow, we’ve seen a significant improvement in efficiency, response times, and overall ticket management. One of the biggest challenges in customer service is dealing with multiple tickets from the same customer about the same issue. Before using this app, our agents had to manually merge duplicates, which wasted valuable time and sometimes led to inconsistent responses. With Merge Duplicate Tickets, the process is completely automated, allowing us to focus on resolving issues rather than managing tickets. The app works seamlessly in the background, automatically detecting and merging duplicate tickets based on predefined rules. We were able to customize the settings to match our workflow, ensuring that relevant conversations are merged while preserving important details. Beyond the app’s functionality, customer support is outstanding. Sorin and the Swifteq team are incredibly responsive and helpful, ensuring a smooth setup and assisting with any troubleshooting. Many Zendesk apps have decent features but lack proper support—this app excels in both areas. During our busiest season, this tool helped us manage hundreds of duplicate tickets effortlessly, improving agent efficiency and enhancing customer satisfaction. Instead of receiving multiple responses from different agents, customers get a clear and consolidated reply, which improves communication and trust. For any customer support team dealing with high ticket volumes, this app is an essential addition to Zendesk. It saves time, reduces confusion, and helps maintain a clean and organized ticketing system. We highly recommend it to any business looking to optimize its support operations.
This app has been instrumental in merging hundreds of tickets during our busiest time of the year. Sorin provided excellent support during the trial period and our existing backlog merge, completing it in no time. Now, with our membership, our Zendesk environment is continuously monitored for duplicate tickets, helping us manage our backlog efficiently and saving our agents a ton of time. This app is a must-have!
It has streamlined our workflow significantly and become an indispensable tool for our support teams. It allows you to configure the rules that will apply to merging the tickets for different teams.
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