Bringing HubSpot and Zendesk together makes delivering on customer expectations easier. This integration allows you to see ticket information associated with your Zendesk customers and current CSAT in your HubSpot interface.
Your marketing team can pivot towards customers through the creation of new customer lists based on ticket tags and workflows using Zendesk ticket properties. Empower your team to provide a more targeted marketing experience without jumping back and forth between tools.
HubSpot is an inbound marketing software platform that helps companies attract visitors, convert leads, and close customers. HubSpot provides a software product for inbound marketing. It includes tools for social media marketing, content management, web analytics, landing pages, and search engine optimization, among others.
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The ticket data integration is nice to have. However, the integration is not configurable in any way. New contacts are created with a HubSpot lifecycle stage to "Lead". This interferes with lead reporting in HubSpot.
I have just integrated Zendesk to Hubspot and it appears to show the ticket information in the activity log. Please note you need to add this view to your filter - this may be why you cannot see the information.
it doesn't work.
I've installed this, but like anon below, the tickets/categories/etc. don't sync with Hubspot. Instead, all you have is a basic contact sync. This makes it somewhat irrelevant.
Does this work? Connected to HubSpot and no activity on tickets in the activity feed in HubSpot.
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