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I. Love. This. App! Throughout my career in IT service, the one thing I have consistently found across organizations is the difficulty teams have with not only communicating and documenting established processes but also consistently following and maintaining them. Process is always a problem, even when it’s not the problem. These pain points and more are completely solved with Arboria. Technicians typically shy away from the clerical work of writing down instructions and information for each item within their scope of support due to the tedium and level of effort required to articulate the process. Without Arboria, it is easier to just show someone new how to perform the task and leave it up to them to remember how it is done. WITH Arboria, even complex workflows are broken into simple, easy to understand steps that are repeatable. No longer do we have to worry whether all steps were followed by every tech, every time. Since Arboria isn’t a traditional front to finish document, nobody has to worry about being crushed by (and let’s be honest) skimming through giant walls of text. Each SOP and troubleshooting situation has an interactive flow providing the exact steps in order or questions that need to be answered to efficiently handle any given task. Users only see what they need to see based on their answers to the steps built into the workflow. The result is that newer techs less familiar with the organization’s processes or IT support in general are consistently able to handle standard issues at the same performance level of seasoned members of the team, freeing valuable resources up from having to spend time training and answering questions and allowing them to work on advanced tasks. This tool is also simple to maintain, meaning it doesn’t need a communications expert or programmer to keep the information relevant and up to date. Steps can be updated on the fly to clarify wording or refresh process to better conform to changing business needs. I truly cannot say enough good things about Arboria. I’m so happy someone has finally taken a modern approach to knowledge base management, and this solution is excellent in how it addresses key problems I have seen with every help desk KB I have encountered.