Google Play Reviews

Integrate reviews from the Google Play store into your Zendesk Support account

Preview image of app
Preview image of app
Preview image of app
  • Turn your Google Play reviews into tickets within Zendesk Support
  • Address reviews where customers express real support issues
  • Increase your efficiency by leveraging views, macros, and triggers

We’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app, if they see that you are engaged and responsive.

Learn more about distributing your app or game on Google Play: https://developer.android.com/distribute/index.html

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Works with
Support
Installs
1,500+
Author
Zendesk
Version
2.0.19
Price (USD)
Free

Apps install directly into your account

What people are saying

4.0

(248)
4 reviews
Anonymous
over 2 years ago

Everything is good But if we also trying to update the feature like once low rated customer is converted to good we have may have to update the rating for that ticket has some unique field like previous rating and current rating. If this feature comes up would be great.

Anonymous
over 2 years ago

Works like a charm - exactly what we needed!

Anonymous
about 3 years ago

I have multiple apps for my company. Could successfully add one account in the channel integration but adding a second one (for my second app) has been a task. No adequate support from the support team via chatbot.

Anonymous
over 4 years ago

The filters do not work. I selected the option to only get 1-3 star reviews and I'm still getting 4-5 star reviews. Any time you save changes it just reverts to the default.

Displaying 4 of 4 ratings

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves