Side Tickets by LEAFWORKS

Create or link side tickets to main request and sync comments and attachments

Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
25+
Author
Leafworks
Version
2.0.0
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Standard

Free 14-day trial, then $2.00 per agent, per month

  • Create and link side tickets
  • Push or pull comments and attachments between Zendesk tickets
  • Create and use Zendesk ticket templates in your side tickets to save time with repeating side tickets
  • Define ticket properties in the ticket templates
Premium

Free 14-day trial, then $5.00 per agent, per month

  • Pick & pack: Share content between tickets
  • Multi Ticket creation up to 20 side tickets simultaneously
  • Integration with “Select an address app” → Add email to Sideticket
  • Closed selection groups for requesters and assignees in direct ticket menu

What people are saying

4.0

(1)
1 review
Christian Kühnle
about 2 years ago

Wir nutzen die App als Alternative zu den Zendesk Side Conversations. Es lassen sich verschiedene Tamplates anlegen, um später, je nach Empfänger das Ticket im geeigneten Tamplate weiter zu leiten. Dabei lassen sich die Oroginalinhalte wie Texte aus dem ursprünglichen Tocket übernehmen, aber auch Dateianhänge. Die App spart Zeit und (weil Side Conversations nicht notwendig) Geld. In Summe eine gute Lösung für uns.

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