Apps install directly into your account
Great idea, but sadly this doesn't appear to work at the moment. Steps to repro: 1) install the app 2) set a custom field to "customer can edit" 3) change "title shown to customers" 4) save 5) open up a ticket in the Zendesk workspace. The original agent view for the custom ticket is still shown. "Enable on custom fields" is ticked in the app settings. Role restrictions are off. Uninstalling for now.
Thank you so much for installing and trying the app. I'm really sorry you are having bad experience with it. Unfortunately, I am unable to reproduce the problem with the mentioned steps. I would be happy to troubleshoot it further if you are still interested. You can contact me through contact@aidvisor.eu.