Help Center Manager by Swifteq makes it easy to manage your Zendesk knowledge base, helping you save time, stay organized, and boost your support team’s efficiency.
With this app, you can export help articles, fix broken links and images, and find and replace text or HTML across your entire knowledge base. It also lets you perform bulk operations like duplicating articles or resetting votes, manage media files, and even automate translations with advanced machine translation technology. Plus, you can track your help center’s performance with built-in analytics, ensuring your content stays up-to-date and effective.
✅ Bulk Operations
Save hours by managing multiple articles at once. Move, update, or delete them with just a few clicks. Reset article votes in bulk to gain fresh insights into customer feedback.
✅ Effortless Content Export
Easily export help articles and their content in various formats, including CSV, HTML, Word, or PDF, facilitating audits and collaborations.
✅ Find and Replace Across Your Entire Knowledge Base
Quickly update outdated terminology or links across multiple articles with the find and replace feature, applicable to both text and HTML code.
✅** Find Broken Links and Fix Them**
Automatically detect and fix broken links across your Help Center, ensuring all references are valid and up-to-date.
✅ Task Management
Assign tasks related to help center content to team members, track progress, and ensure timely updates and maintenance.
✅ Fix Broken Images
Auto-detect and replace images within your articles, ensuring a seamless user experience for your customers.
✅ Media File Management
Centralized view and management of all media files, including images and videos, used in the help center. Use AI to generate Alt text for images and update the articles instantly.
✅ Comprehensive Search and Filter
Easily locate articles, links, and media within your Help Center using advanced search and filtering options, including match case and exact phrase searches.
✅ Automatic Article Translation
Translate your articles into multiple languages automatically, expanding your reach to a global audience without the need for manual translation efforts.
✅ Help Center Analytics
Gain insights into your Help Center's performance with analytics tools that help you understand user engagement and identify areas for improvement.
⏱️ Save Time and Resources
Automate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support.
🌍 Reach a Global Audience and Enhance Accessibility
Support a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide.
📈 Boost Customer Satisfaction
Create a help center that’s easy to navigate, ensuring users find answers quickly and effectively.
🚀 Increase Productivity
With automation and bulk actions, you’ll accomplish more in less time.
📊 Make Smarter Data-Driven Decisions
Utilize analytics to understand user behavior and article performance, guiding strategic improvements to your help center.
🌟 Enhance User Experience
Maintain an up-to-date and error-free help center, providing your customers with reliable and accurate information.
👥 Improve Team Collaboration
Utilize task management features to assign and track help center projects, fostering better teamwork and productivity.
🔒 Reinforce Security
Role management ensures only the right people have access to sensitive tools and data.
✔️ Higher Content Accuracy
Maintain up-to-date and accurate information across your help center, reducing customer confusion and support tickets.
🤝 Easy to Use for Everyone
You don’t have to be a tech expert to use Swifteq—our intuitive design makes it accessible for all.
💰 Cost Savings
Reduce the need for additional resources by streamlining processes and improving overall operational efficiency.
🔧 No Coding Required
Perform complex operations like duplicating content and resetting votes without any technical expertise, simplifying help center management for all team members.
Support and Resources:
For assistance or more information, visit our support page or contact our support team directly through the app.
About the Developer:
Help Center Manager is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.
Don't miss out on the opportunity to serve your audience more effectively. Transform your Zendesk Help Center into a powerhouse with Help Center Manager.
✨ Effortless, efficient, and built for you!
🌟 Free Trial Available: Experience the power of automated tasks risk-free.
Swifteq has revolutionized our workflow - from quickly finding and replacing article IDs across thousands of articles, identifying dead links, and understanding our user behaviour based on insightful SEO feedback. And that is just scratching the surface of the capabilities of this product. The chat support feature is also incredibly helpful, delivering prompt and friendly responses that provide the information we need. Thank you Swifteq, I don't know how we managed without you!
Just wow!! We're looking for an AI solution to translate our KB articles and with Swifteq Help Center Manager we found just that! We're currently translating 4000+ articles in 33 languages with HC Manager for our customers globally as well as our internal teams across the globe. Like most, we only had our articles written in the English language, but saw that adoption was very low for many countries where the English language isn't that well accepted. Yes, Google Translate can do some on-page translations which we had for a while, but what you're really want is to have your system interface set to the language of choice and with that your search in that language too. Swifteq AI supported us accomplishing this and in a rapid way. Great app and interface; with a few clicks you can select certain sections of articles in bulk, choose your languages and off you go. AI does the rest. The rest of the HC Manager suite features are awesome as well: Analytics is helping us to get more insights beyond ZD Explore. Broken links and images are easily found and updated. The support we get from Sorin and team is excellent as well. Very responsive, open for ideas and improvements. This app is a must in any ZD KB if you ask me.
The introduction of this app has enabled us to achieve the following. It has been extremely helpful: We were able to translate multiple articles at once. (We can review the content before publishing it on Zendesk.) We were able to replace specific strings in all articles. (More than 1,000 help articles were able to respond quickly to the service name change.) We were able to download the HTML of all articles at once. (We can search all the necessary places at once to make changes for consistency and design updates in the articles.) Furthermore, the response to support inquiries is quick, and bug fixes are also fast, which allows us to work smoothly. Although I understand it may be difficult, having a feature like Google Image Translate that can translate and overwrite text within images would be amazing."
We decided to install this app To overcome the shortcomings of Zendesk regarding Help Center articles management and we have been using it a lot since. It's perfect to manage your Help Center and you can also use at the same time the macro export app which can also be useful to manage the content. I recommend Swifteq as a very good partner to manage your content in Zendesk + they have a reactive and good support !
This app was introduced to us at the 11th hour and we are very glad for the introduction. It allowed us to successfully duplicate our help centres in minutes for our different brands. It saved so much manual work that would have resulted in pushing out strict deadlines. Highly recommend. The assistance I received from Sorin when I had questions was incredibly helpful also.
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