Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits that include:
This integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.
Apps install directly into your account
Genesys Cloud is an excellent solution and straight forward to install. With the updated configuration interface it makes it incredibly easy to try you new features to streamline our support pipeline. Automatic pop-ups for existing and new contacts are a great feature, and all in all Genesys Cloud is easy to use hassle-free solution.