Genesys Cloud

Improve customer experience and agent productivity

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits that include:

  • Increase first call resolution rates
  • Improve the customer experience
  • "Out of the Box" integration for screen pops and click to dial

This integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.

App details

Works with
Support
Installs
200+
Author
Genesys
Version
2.10
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

4.0

(11)
1 review
Anonymous
almost 5 years ago

Genesys Cloud is an excellent solution and straight forward to install. With the updated configuration interface it makes it incredibly easy to try you new features to streamline our support pipeline. Automatic pop-ups for existing and new contacts are a great feature, and all in all Genesys Cloud is easy to use hassle-free solution.

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