Triage & Response Automation by Ultimate

Automatically triage and respond to tickets in 109 languages, 24/7

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Author
Ultimate
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(7)
7 reviews
Kevin Brock
over 1 year ago

Ultimate has transformed our customer support with its advanced AI technology. Responding in real-time across 100+ languages has elevated our customer satisfaction immensely. The seamless Zendesk integration ensures all our conversation data stays in one place, and the adaptability of the platform means it grows with our business needs. Trusted by global brands and GDPR and SOC2 type-2 compliant, Ultimate is a game-changer for any company looking to enhance its support capabilities. Highly recommended! Kevin - Leafworks

Anonymous
over 1 year ago

It was a delight working with Ultimate as a platform provider, it is the perfect choice to support chatbots and other virtual assistant. The team at Ultimate is always there to help you out and very friendly! - Nursena, CDIS

Dominic
over 1 year ago

The app runs amazingly smooth and it does it's job very well. After installing it, it analyses the tickets and creates ticket categorisation. This helped us a lot in identifying some flows which were not on our radar. We used it to help streamline our processes and categorise our requests for faster agent responses. Since we started our collaboration with Ultimate, we've seen better efficiency, increase performance and better reports. Highly recommend the team and their product!

Anonymous
over 1 year ago

Zendesk and Ultimate are a great mix, both work together great if you're looking to automate processes beyond the native capabilities.

Permanently Deleted User
over 1 year ago

Great tool to help customers helping themselves. The team behind is great as well. I can only recommend this to everyone that thrives to deliver the best CX.

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