Gainsight

View key customer success insights alongside tickets

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Empower your Customer Success teams with access to Zendesk data and empower your Support teams with access to key customer data like product usage, health score and more via Gainsight.

Get a 360 view of your customer

View key information like usage, customer health score, recent survey responses and other linked data from Gainsight and SFDC so your Support team can get a 360 view of your customer next to a live ticket in Zendesk.

Escalate to Customer Success team for broader visibility and planning

Escalate tickets to the account's CSM to collaborate and to resolve issues faster by escalating an issue into their workflow.

Increase the effectiveness of your teams and business

Access Zendesk ticket data in Gainsight's reports and rules engine. Aggregate and trend key metric from tickets over time and also use to drive predictive scoring.

App details

Works with
Support
Installs
200+
Author
Gainsight
Version
2.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

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