Aircall for Support

Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here.

Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count!

Why choose Aircall + Zendesk?

  • Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here!
  • Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide.
  • 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace!
  • Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching.
  • Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs.
  • Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are.

Zendesk Demo

View caller details at a glance

On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers.

Get rid of the busy work

When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.

All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk.

Leverage advanced phone workflows

With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff!

With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time.

Never miss a beat of your performance

Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience.

Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here.

Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes!

Any question?

Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at partners@aircall.io!

App details

Works with
Support
Installs
1000+
Author
Aircall
Version
2.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(40)
39 reviews
Reaa Assessing Team
8 months ago

We have been using AirCall with Zendesk integration for the past 10 months and have found it to be a great asset to our business. The aircall system automatically creates a ticket in zendesk for each incoming and outgoing call allowing the team to easily allocate to the appropriate department to action. The voice mails are also stored in the ticket so it is easy to find any calls that are in need of attention. No more looking sifting through email. Would highly recommend AirCall and the Zendesk integration to another considering it.

Thomas Maslin
8 months ago

The Aircall introduction and onboarding was very easy. a contact person was available at all times. The integration with Zendesk was just a click away and we were able to connect our ticket and telephone support system, giving us a perfect overview.

Anonymous
over 1 year ago

Aircall is a game-changer for businesses with its seamless communication and user-friendly interface, making it a top choice for efficient and reliable cloud-based phone systems. It has completely changed how we handle things.

Anonymous
almost 2 years ago

Very easy to use. We can keep logs of our calls history though zendesk ticket which is super helpful.

Anonymous
almost 2 years ago

All good ! Very easy to use and calls are clear. Good follow up notes as well!

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