Tickler

Great app for checklists in a ticket and amazing customer service.

I had my first interaction with the support team at Tickler and was very pleased with the prompt replies. I was able to get my billing issue resolved quickly.

We had a request from one of our support teams to be able to implement a procedure / checklist for specific enquiries so that they could follow up a determined list of activities based on the request. Our partner suggested this app. They had already been using it with another client, and gave us very good feedback. We installed the trial and could see that not only the app allowed us to define and monitor the process, but as well to fulfill another key requirement that was to automate / integrate some tasks / applications within the procedures, in order to speed up the process. We have been able to do that by using the automatic execution of macros and hyperlinks for accessing some other applications that were needed to fulfill the ticket. On top of this, the Lovestock & Leaf team has always been available and ready to help us whenever we have had any question or issue. They are as well totally opened to add new features to the app and keep improving it constantly. We are very happy of having found this app and we are sure that Tickler will allow us to give a step forward in the use of our ticketing system with a relevant added value. Thank you Lovestock & Leaf team!

We have wanted to implement checklists in tickets for a long time that were able to automatically apply based on tags in the ticket AND stop the ticket from being solved if the checklist wasn't complete. Tickler has been the answer to that issue! We used the trial and knew on day 1 that it was going to help with a lot of our processes that are either infrequent or complicated. We did have to reach out to support at one point and they were very helpful, even during the trial! (The issue was one of my own misunderstanding) I have already recommended this product to a few friends in the industry and one says his company will soon be adopting it into their processes as well! Thanks Lovestock & Leaf!