Notification App

Broadcast a message to all the agents signed in to your Zendesk account

Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
3,000+
Author
Zendesk
Version
2.4.1
Price (USD)
Free

Apps install directly into your account

What people are saying

3.0

(15)
15 reviews
Sierra Collins
over 1 year ago

Is there a way to view all notifications that have gone out? Such as a report?

Matthew Gilboy
almost 2 years ago

This is a very promising app, and the interface is pretty straightforward, but persistence of the notifications is critical to its usefulness. After testing, found that the notifications work for logged in agents, but do not appear if someone is not logged in. Also, for logged in agents, if a second notification is sent, the first one disappears - so you can't send follow ups without cancelling out the initial message. I'm not really sure what the use case for this app is if it doesn't do that, or otherwise store the notifications like an inbox. The app would be very helpful if the Admin view of the broadcast history was the way the agent sees it.

Anonymous
almost 2 years ago

Pin Feature removed No role permission option on who can post a message Bug when the message is long you can't scroll and see the full message - Tested in Chrome and Firefox Button should change colour when there is a new message Notifications are sometimes not pushed to all agents

Rafa Dobón Supervisor Customer Success
over 2 years ago

The possibility of pinning the message has disappeared. Without this it loses much of its usefulness.

Jordan Walker
over 3 years ago

Great feature! I would love the ability to use this for direct messaging particular agents, instead of just a group!

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