You know those "thank you" messages customers send after a ticket's solved?
Yeah, they're nice, sure. But they reopen the ticket. An agent gotta check and solve it again.
Small task, you're right. But thousands of them? That's a bunch of time and costs you just don't need!
🚨 It's time to stop wasting your efforts on resolving them manually. 🚨
If a previously solved ticket is reopened by a "thank you" message without any additional request, Thank You GPT re-solves the ticket before it gets assigned to a new agent. So you can reduce the ticket backlog and focus on more important tickets.
👉🏼 Are you dealing with upwards of 1,000 customer tickets per month?
👉🏼 Are you ready to use AI to solve tickets that do not require a human’s attention?
👉🏼 Do you want to show off your best “thank you”s and motivate your team?
If you answered “Yes” to one or more of these questions, Thank You GPT is for you!
👀 The app reviews all your re-opened tickets.
🧠 It uses GPT-4 to identify all the different ways customers say “thank you” in all languages.
✅ The app automatically re-solves the tickets that contain only a “thank you” message, with no additional customer requests or questions.
On top of auto solving 'thank you' tickets, you can also use:
✍🏼 Friendly Responder: Send a customized and friendly response to the happy customer who just thanked you.
👏🏽 Smart Reviews: Identify and tag super-duper-satisfied customers so you can send them a review request. This is a great way to boost your Trustpilot, G2, Apple Appstore, and Google Play ratings.
💪🏽 Motivation Booster: Share the best “thank you”s with the team with a click of a button. This is great for boosting their motivation by showing them their success.
📊 Analytics: Access shareable insights into the app’s performance. Show off your team’s success in making customers happy!
How many tickets can the app handle?
There’s no limitation on the number of tickets processed by the app. It’s completely scalable! In the Unlimited Basic plan, there's a fair usage cap at 50,000 re-opened tickets per month.
How much time does the setup take?
Setup takes less than 30 seconds and the app starts working automatically. Simply follow the 3-step installation instructions in the second tab on the marketplace listing. No IT or engineering help required.
Is the price per Zendesk account or per agent?
The price is per Zendesk account, no matter how many agents you have.
How can I be sure that the app isn't closing tickets it shouldn't?
Our app uses AI to figure out which tickets only contain ‘thank you’ messages and which tickets should remain open for an agent. When the app is unsure whether this ticket should be solved, it will leave the ticket open to avoid any mistake.
Based on our user reports and internal testing, the odds of a false positive are lower than 0.01%. That means that out of 10,000 tickets processed less than one will be detected incorrectly as a thank you message, when it isn't.
If for some reason we falsely detect a thank you message, you can report it to us and we’ll fine tune the AI to avoid making this mistake in the future.
How do I justify the cost?
Our statistics show that out of your re-opened tickets, 50-70% are “thank you” messages. On top of that, consider the employees' experience and how frustrating it is to handle repetitive tasks that don’t require human attention.
How can we monitor which tickets are solved by the app?
The app tags solved tickets with the “solvedbythankyou_app" tag. You can also see the app's solved tickets in your dashboard.
How do you keep our data secure?
Data security is top of mind for us. Here’s how the Thank You GPT app keeps you data secure:
→ Runs in AWS data centers certified as ISO 27001 and SOC2 compliant.
→ Uses Microsoft Azure OpenAI to analyze your thank you messages securely. Your messages are not used for training.
→ After processing, your customer's data is immediately deleted, and no information is stored outside Zendesk.
→ Is built by Premier Zendesk Partners and connects to your Zendesk through a secured Oauth2 integration.
→ Contact us at support@ty-gpt.com if you need an NDA or Enterprise security.
Who are you guys?
Thank You GPT is powered by Adelante CX - Premier Zendesk Partners.We've been creating integrations around Zendesk for the last six years, and are a Premier Partner of Zendesk.
Apps install directly into your account
Never pay a thing
Try the Unlimited Basic plan for 14 days with no credit card required.
Highlights:
$59.00 per month
Solve Thank You tickets automatically in all languages
$349.00 per month
Additional Security and Support
Everything in the Unlimited Plus Plan and :
Enterprise security review.
Custom terms and redlines.
Signed NDA\DPA.
Guaranteed 99% Uptime SLA
Custom feature requests
Phone/video call priority support.
We have almost entirely eliminated SLA breaches due to unnecessarily reopened tickets because of Thank You GPT. And their support is personable and easy to work with.
The app is extremely efficient and helping us reducing manual work to close these tickets!
Really excited to integrate this app. It will help our agents a lot and the speed of the reply is surely going to make customers happy.
We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams. This app is a must!
Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended
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