Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes.
RingEX provides a complete host of features to address your business needs
Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording.
With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions.
RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window.
Check out our support resources here or reach out to our channel at 1 (888) 898-4591
Apps install directly into your account
Thank you very much for this integration. Great Help!
Finally... new version is released
Decent app
Has its issues and no updates since 2016. A recent emails says they are updating, but no info to be found.
We were not impressed with the integration offered by RingCentral. When we first started using Zendesk there were issues (not Zendesk's fault) and getting support was difficult. When the issues persisted nearly a year later we could not get any updates on the fix and eventually decided to end our service with RingCentral. We love Zendesk more and found that their Talk package met our needs and then some.
Displaying 5 of 5 ratings